Frequently Ask QuestionsUpdated a year ago
How do I return an item?
- Start a return here. Choose the products you wish to return, the reason, and if you wish to return for a refund or exchange.
- Please wait for our approval email with the shipping instruction as it usually takes 1-2 business days. If you didn’t receive it, please contact our support.
What’s your return policy?
- We want you to be satisfied with your purchase. We offer a hassle-free, no-questions-asked, 30-day return policy. Get your return label here.
- Please make sure the merchandise you return is in its original condition, tags included, otherwise, we will be unable to accept your return.
- If the item has been unreasonably tampered with, the original contents are not returned in full, or shows signs of excessive wear and tear from user misuse, we reserve the right to deny a return. A 20% restocking fee might apply for returns for a refund.
- Special requests and custom-made sales are final and non-refundable.
- We want you to be satisfied with your purchase. We offer a hassle-free, no-questions-asked, 30-day return policy. Get your return label here.
What is the expected time frame for refunds?
- Refunds are processed as fast as possible following the receipt of your package at our distribution center.
- Please allow 3-5 business days after the refund is issued for it to appear on your bank statement.
- Refunds are processed as fast as possible following the receipt of your package at our distribution center.
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